Careers

Job Openings at A Woman's Concern

Our current opening is listed below:

  • Office Coordinator (Part Time, 25 hrs/week)
Please check out our Volunteers page to see if there’s another way to get involved with A Woman’s Concern that interests you.

Office Coordinator

Classification Staff | Member of Client Services Team (25 hrs/week)
Reports to Client Services Director

Primary Function

Under the general supervision of the Client Services Director, this position ensures organizational effectiveness and efficiencies. Part of the Front Office Team (which includes Schedulers and Receptionists) that manages incoming and outgoing communications in-person and through phone, email, text and live chat. Coordinates day-to-day operations, greets clients, maintains the office-wide calendar, and manages facilities and the ordering of supplies.

Job Duties

A successful Office Coordinator will be detail oriented and task driven, a self-starter and able to work independently and develop and execute plans with minimal supervision. A key to success will be to cultivate a positive atmosphere in the office.

Reception Duties:

  • As a key member of the office team, ensures that every time guests walk through our purple doors they are greeted with kindness, professionalism and hospitality.
  • Committed to making sure all reception needs are met.
  • Instrumental participant in volunteer receptionist interviews and orientation/training, including cross training to ensure staff availability and coverage.

Office Calendar Management

Responsible for maintenance of:

  • Office-wide calendar
  • Client and patient schedule
  • Team and volunteer schedule
  • Group class and workshop schedule

Client/Patient Scheduling Responsibilities

  • Committed to following appropriate scripts for scheduling medical and educational appointments.
  • Ensures that all scheduling procedures are completed in client database.
  • Manages appointment “waiting list” when necessary by calling/texting as needed.
  • Reschedules appointments as needed.

Additional Administrative Tasks

  • Maintains eKyros Centerpiece (client database) program.
  • Ensures daily client file management, including maintaining back up files and purging files as needed.
  • Prepares monthly client statistics reporting.
  • Oversees office mail and email.

Facility Management

  • Monitors physical facility conditions and arranges necessary repairs.
  • Liaison between property manager, facility vendors and maintenance volunteers.
  • Point person for Information Technology issues.
  • Maintains office security system.
  • Maintains office phone system and voicemails.
  • Oversees safety of property during inclement weather by scheduling snow removal/salting.
  • Responsible for inventory and the ordering of office supplies.

Upon hire, ability to secure Child Abuse Clearance, State Police Clearance and FBI Fingerprinting and Criminal Background Check. On a bi-annual basis, participate in training for mandated reporting of child abuse.

Qualifications

  • Passionately pro-life; expresses full agreement with and acts in concert with A Woman’s Concern’s Mission Statement.
  • Prior related office experience preferred.
  • Respects confidentiality and privacy per applicable laws and regulations.
  • Demonstrates behaviors that align with A Woman’s Concern’s values.
  • Complies with the policies and procedures of A Woman’s Concern.
  • Excellent oral and written communication skills.
  • Excellent problem solving and organization skills.
  • Flexible and willingness to take on different responsibilities.
  • Dependable, stable and capable of following through on commitments.
  • Excellent team oriented and relationship skills.
  • Must be able to interact with clients and coworkers in a polite, friendly, and calm manner and be able to handle a busy telephone system as well as respond professionally to inquiries at the front desk and over the phone.
  • Strong computer skills, including MS Office, databases and cloud-based applications.
  • Adept with current technology and able to learn new skills.
  • Spanish fluency a plus.

Physical Demands

Activities in performance of duties include sitting, standing, walking, climbing stairs, lifting up to 25lbs, kneeling, reaching, pushing, pulling, keystroking on a keyboard or similar device, talking, hearing and seeing.

Submit Applications to

Ms. Terri Hershey, Client Services Director
terrih@pregnancylancaster.com

Ways to Get Involved

For Individuals

Volunteer openings for individuals range from one-at-a-time projects and occasional event support, to regular hours on-site each week.

For churches & Groups

Participation from churches, small groups, and other organizations are a vital part of our ministry. Projects may include fundraising, facility maintenance, baby showers, and more.

Careers

Opportunities to work with us may include positions in any of our three main departments: Medical, Client Services, and Advancement.

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