Under the general supervision of the Operations Director, the Client Advocate ensures that each client who joins our Strong Families Parenting Education Program receives the highest quality education and support throughout the pregnancy and the first year of parenting. The Client Advocate directly provides education, active listening, community referrals and documentation of case visits.
The Client Advocate is not a professional counselor but is trained to listen and offer support by way of mentorship and community agency referrals, when needed. This position is a part of the team and is expected to model professional standards of care to each client who comes to A Woman’s Concern.
Duties & Responsibilities
Job Duties
Client Support:
Direct client contact including facilitating Parenting Education classes and mentorship
Provide social service referrals when needed
Document client information and session notes
Willing to perform various staff duties, ensuring the needs of the ministry are met
Works as part of a team to support both clients and volunteers; understands that every role is vital to A Woman’s Concern ministry and takes pride in making sure each facet of the job is done with attention to detail
Regularly maintains contact and actively engages with clients who are assigned to them for follow up, database and appropriate file updates
Works with Navigation Intake to help clients reach goals
Qualifications
Passionately pro-life; expresses full agreement with and acts in concert with A Woman’s Concern’s Mission Statement.
Respects confidentiality and privacy per applicable laws and regulations.
Demonstrates behaviors that align with A Woman’s Concern’s values.
Complies with the policies and procedures of A Woman’s Concern.
Excellent oral and written communication skills.
Excellent problem solving and organization skills.
Dependable, stable and capable of following through on commitments.
Committed to arriving early for each shift and/or staff meeting.
Maintains positive attitude and self-care.
Excellent team oriented and relationship skills.
Flexible, self-starter and ability to work independently and develop and execute plans with minimal supervision.
Adept with current technology and able to learn new skills.
Ability to communicate effectively in Spanish is highly desirable.
Physical Demands
Physical Demands
Activities in performance of duties include sitting, standing, walking, climbing stairs, lifting up to 10lbs, kneeling, reaching, pushing, pulling, keystroking on a keyboard or similar device, talking, hearing and seeing.
