Employment Opportunity

Patient Services Director

CLASSIFICATION: Staff | Member of Medical Services Team
REPORTS TO: Executive Director
STATUS: 30 hours per week

Job Description

The Patient Services Director provides compassionate, life-affirming healthcare services to pregnant patients. As part of our faith-based team, the Director supports the holistic well-being of patients by integrating medical care consistent with the center’s mission to affirm life and support families through pregnancy and beyond.

Duties & Responsibilities

Medical Services

  • Using the FOCUS model, this position is part of a team that ensures that each patient receives accurate and truthful information and experiences a high standard of emotional support in a controlled, professional environment.
  • This role is essential in equipping women facing planned or unplanned pregnancies with medically accurate and evidence-based life-affirming information, leading to greater peace of mind and confident decision-making.

Patient Medical Support

  • Directs patient contact including consultation, pregnancy testing, post-appointment follow-up as needed, education, medical and social referrals.
  • Responsible for maintaining confidentiality, upholding patient dignity, and ensuring that every interaction reflects the organization’s commitment to excellence and love.

Collaborative Care and Team Coordination

  • In partnership with the Nurse and Ultrasounds Managers, oversees patient medical testing and collaborates with Medical Director and Ultrasound Physician as necessary.
  • Ensures accurate implementation of physician’s orders and advises physician(s) of patient’s progress and changes in condition.
  • Refers patients for medical needs.
  • Maintains medical supplies, accurate patient medical records and medical referrals.
  • Ensures the ministry upholds patient privacy per applicable laws and regulations.
  • Works with physicians, nurses, sonographers, advocates and support staff to deliver comprehensive, family-centered pregnancy care.
  • Participates in patient collaboration to discuss plan of care, patient progress, and strategies for holistic support.

Documentation and Record-Keeping:

  • Maintains accurate, confidential, and timely electronic medical records (EMR) for all patient encounters.
  • Documents clinical assessments and follow-up care in accordance with clinic policies.
  • Ensures documentation reflects the integration of holistic and life-affirming care.

Education and Advocacy:

  • Educates patients/clients and families on prenatal care, healthy pregnancy practices, childbirth preparation, and postpartum wellness.
  • Provides guidance that encourages nurturing maternal and fetal health.
  • Offers resources on parenting, newborn care, and the importance of community support, consistent with the center’s mission.
  • Advocates for mothers and babies by promoting holistic well-being and positive family dynamics.

Professional Development and Compliance:

  • Stays current with best practices and clinical guidelines related to pregnancy care, integrating faith-based approaches where applicable.
  • Participates in professional development activities that strengthen clinical support skills.
  • Helps to create, update and ensure compliance with center policies, AAAHC standards, and state regulations, while upholding the clinic’s life-affirming and faith-centered values.
  • Models ethical behavior and demonstrate a commitment to the dignity and sanctity of life in all professional interactions.

 Patient Care and Clinical Services:
*** Evaluation and implementation of potential new medical services ***

  • Provides comprehensive, life-affirming care, including medical history assessments, physical examinations, prenatal evaluations, and ongoing support.
  • Diagnoses and manages pregnancy-related conditions while upholding a life-affirming philosophy and respecting patients’ dignity and worth.
  • Develops and implement individualized care plans that include prenatal education, nutrition guidance, and holistic health practices.
  • Performs routine diagnostic tests, such as ultrasounds and laboratory evaluations, with a compassionate and supportive approach.
  • Prescribes medications and provide guidance on prenatal health, including lifestyle recommendations that align with the clinic’s values.
  • Offers postpartum follow-up care, including breastfeeding support and education on infant care within a family-centered framework.
  • Evaluates impact of offering mobile pregnancy services and works with team with implementation plan if determined beneficial.

Qualifications

  • Passionately pro-life; expresses full agreement with and acts in concert with A Woman’s Concern’s Mission Statement.
  • Minimum of 2 years of clinical experience in women’s health, obstetrics, or a related field.
  • Respects confidentiality and privacy per applicable laws and regulations.
  • Demonstrates behaviors that align with A Woman’s Concern’s values.
  • Complies with the policies and procedures of A Woman’s Concern.
  • Excellent technology, oral and written communication skills.
  • Excellent problem solving and organizational skills.
  • Dependable, stable and capable of following through on commitments.
  • Excellent team oriented and relationship skills.
  • Self-starter and ability to work independently and develop and execute plans with minimal supervision.
  • Adept with current technology and able to learn new skills.

 Educational Requirements (at least one of the following):

  • Master’s or Doctorate degree in Nursing (MSN or DNP) from an accredited institution.
  • Current licensure as a Nurse Practitioner (NP) in the state of PA or certified Nurse Midwife (CNM).
  • Certification as a Women’s Health Nurse Practitioner (WHNP) or Family Nurse Practitioner (FNP), with experience in pregnancy care preferred.
  • Current CPR and BLS certification.

Upon hire, ability to secure Child Abuse Clearance, State Police Clearance and FBI Fingerprinting and Criminal Background Check. On a bi-annual basis, participate in training for mandated reporting of child abuse.

Physical Demands

Activities in performance of duties include sitting, standing, walking, climbing stairs, lifting to 5 lbs., kneeling, reaching, pushing, pulling, keystroking on a keyboard or similar device, talking, hearing, and seeing.